The SEPTA Store

The SEPTA Store

Creative and effective solutions emerge from limitations

6-month full-time customer experience design co-op that expanded to encompass marketing, creative design, and digital commerce support for the SEPTA Store.

April 2024 – Septemeber 2024

My Roles

Merchandise and Marketing Photographer

Marketing and Advertising Graphic Designer

Merchandise and Store Designer

Now arriving at SEPTA: Photography

Initially hired as a photographer at SEPTA (Southeastern Pennsylvania Transportation Authority) to document Mural Art’s public art initiatives across SETPA’s properties, but an internal restructure redirected my role to support the SEPTA Store by photographing products for their online store, where part of SEPTA revenue's is generated.

SEPTA's limited budget required me to photograph products with my personal iPhone in an improvised setup and rely heavily on creative Photoshop editing to achieve professional results. This quickly translated into my first and most recurring lesson at SEPTA: creative and effective solutions emerge from limitations.

Over 6 months, I photographed and contributed to 100+ products being added to the SEPTA online store, ranging from apparel to shot glasses and jewelry.

Instagram Post of model with merch on SEPTA's account

SEPTA Merch at Reading Terminal Market

Lifestyle Photography

To promote the expanded online store, we leveraged SEPTA's @septaphilly Instagram account (48K followers) with lifestyle photography that showcased products throughout iconic Philadelphia locations, connecting the SEPTA Store and its merchandise to the city it serves.

Another challenge with lifestyle shoots was SEPTA's policy of not showing models' faces in photos due to liability concerns. This pushed me to get creative with directing the models and finding natural-looking ways to position models and frame shots so their faces weren't visible, whether through angles, poses, or environmental elements.

Through photographing current inventory and exploring Philadelphia during lifestyle shoots, I identified opportunities for new merchandise and started developing design concepts.

Next Stop: Merchandise Design

Working closely with the SEPTA store team who managed both the physical location and online fulfillment, I learned that customers frequently requested children's products for young transit enthusiasts. I initially focused on designing child-oriented merchandise including t-shirts, backpacks, and accessories that are still sold at the SEPTA store today.

I also designed annual limited edition merchandise for SEPTA's 2024 Bus Roadeo and their highly anticipated annual holiday sweater that sold out within days of pre-order launch.

Below are some of my favorite merch pieces that I designed for the SEPTA Store, which are still being sold today. I regularly checked in with the retail staff to get feedback on customer suggestions and learn which of my designs were performing best.

This close collaboration with the retail team gave me valuable insight into store operations and sparked my interest in the marketing and decision-making processes beyond just design. Understanding what drove sales and customer preferences led me to propose and create marketing campaigns that would showcase store products across SEPTA's digital advertising channels.

Marketing Detour Approaching

With both design experience and a growing collection of photography content, I worked on collaborative projects between the store team and SEPTA's marketing department, all aimed at promoting store sales while my materials supported broader marketing efforts.

Back to School Sale Newsletter

September Back to School Special Deals

SEPTA Employee Newsletter

SEPTA's internal newsletter prominently featured the store for several consecutive weeks, with three full-page spreads showcasing new merchandise and sales to SEPTA employees. Two of these newsletters featured seasonal sales such as Back to School in early September and End of Summer Sale in late August.

End of Summer Sale Newsletter

End of Summer Sale Newsletter

Towards the end of my co-op, I designed and proposed a comprehensive digital advertising campaign for the SEPTA store, researching and selecting strategic locations: platform screens near Temple University to target students and faculty, bus shelter digital displays in tourist-heavy center city, and in-bus monitors for intra-city commuters.

I selected detailed lifestyle imagery for larger displays and streamlined product shots for smaller or more distant screens to optimize visual impact across different viewing contexts. Due to SEPTA's limited budget, advertising was limited to SEPTA owned screens such as digital bus shelters, urban panels, and in-bus small screens. Though this was initially a limitation, it directly presented the SEPTA store to it's primary audience: SEPTA riders.

Final Destination

Cross-Department Collaboration

Collaborating with other teams within SEPTA's communications department strengthened working relationships and boosted overall morale. Building these connections was essential for securing advertising placements in the internal newsletter and on digital screens throughout Philadelphia.

Taking Initiative

I learned the importance of self-advocacy and proactively seeking new opportunities across photography, design, and marketing, while developing strong self-management skills through creating my own organizational systems and databases to track progress.

Innovation from Limitations

Most importantly, working within SEPTA's tight budget constraints taught me that some of the most innovative and creative solutions emerge when resources are limited, forcing you to think outside conventional approaches.